IT Support Technician

Are you passionate about IT?

Are you looking to start or develop your IT career within an exciting environmental company?

The JBA Group are seeking an IT Support Technician to join our passionate team and provide a support service on the JBA IT Service Desk.

The main duties of the role involve:

  • Work with other members of the IT team on a rota basis to ensure the IT Service Desk is resourced during operational hours.
  • Log incidents/service requests using ITIL aligned support management processes and tools. To ascertain the impact to the user and applying the appropriate priority according to the IT Service Desk Procedure.
  • Resolve incidents/service requests according to the defined service level agreements (SLAs).
  • Update and maintain detailed and accurate records in the IT Service Desk System.
  • Agree next course of action with users, monitoring progress whilst keeping the users up to date with the latest progress in a timely, positive, enthusiastic, professional and courteous manner.
  • When required, to assign incidents/service requests to other relevant IT functions for a resolution.
  • Assist with the implementation of agreed remedies and preventative measures in Problem Management.
  • Perform other technical, related and support duties as may be required by your line manager or IT Senior Management.

Location:

The post will be based at our Skipton, BD23 3FD head office.

Further information:

Contact David Rees on t; 01756 799919

Reference: OPD21-07
Closing date: 31 March 2022
Location: Skipton
Contact: David Rees 01756 799919

Qualifications and experience:

Candidates should have a degree (or equivalent) or relevant technical experience. GCSE (or equivalent) in English and Maths are required, and A-levels in the same subjects are desirable.

A clean, UK driving licence is desirable but not essential

The right candidate will be able to demonstrate:

  • The ability to think logically with good problem-solving skills.
  • The ability to work well in a team.
  • The willingness to learn and to attend informal or formal training.
  • Good customer service and communication skills with the ability to interact confidently with technical and non-technical IT users

To apply please email your completed application form
and equality and diversity form to careers@jbagroup.co.uk

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